Your Companion

Our reception is manned from 8am to 5.30pm.

Please email the Front of House team at stphilipsreception@gilbanks.com for anything you may need or call us on 0121 805 4990.

Please request the WiFi password from the Front of House team.

Building access

Five St Philips can be accessed 24 hours a day, 7 days a week with fob access.

Accessible entry

Accessible entry is available through the main doors to the building between the hours of 7am and 7pm, Monday to Friday. If you are expecting guests with accessibility needs, please inform us in advance so we can ensure their comfort and convenience.

Access fobs

Each access fob is registered to a member of your team, providing detailed records of access times and locations. A £25 replacement fee applies to lost fobs. Do not exchange or lend fobs to others, as any security incidents involving your fob will be tracked back to you. Report lost fobs immediately to the Front of House team.

Visitors

Please notify the Front of House team of anticipated visitors by 4pm for the following workday so they can be included on the daily visitors list. Visitors should check in at the ground-floor reception, where they will be directed to the right location. For unanticipated visitors, access will be confirmed with you first.

Sit/stand desk

The LED display shows the current height of the desk; use the up and down arrows to adjust. Pre-configured maximum and minimum heights can be accessed with the memory buttons. To assign a custom height to Button 3, press and hold Button 3 until the LED displays 5-3, adjust the desk height, then press and hold Button 3 again to save. Repeat for Button 4 (displays 5-4).

Lighting

Office lights operate on a PIR system: they come on automatically when you enter and go off after 20 minutes without motion. If required, this can be overridden with the wall switch: Option 1 is brightest and Option 3 is dimmest.

Temperature

Heating and cooling is set to a schedule of 7am to 7pm, with the temperature set to auto, regulating the office between 22 and 24 degrees. The wall unit must remain in auto mode to function as expected: adjust the set temperature range with the up and down buttons and press the fan button to change the fan speed. Please do not introduce additional heating or cooling equipment, and windows are to remain shut at all times.

Showers and changing rooms

Shower facilities, including accessible showers, are located within the basement on a first-come, first-served basis. Please keep the shower rooms clean and tidy by taking products and personal items with you.

Lockers

There are 32 lockers in the women's changing room and 31 in the men's; keys can be collected from Reception. A further 64 lockers in the drying room require your own padlock. Please use lockers on a daily basis only, store no consumables, and empty all lockers by 5pm every Friday so they can be fully cleaned for the following week.

Cleaning

Office cleaning takes place outside peak working hours, after 6pm Monday to Friday. Where possible, please maintain a clean and clutter-free desk.

Waste and recycling

Office bins are emptied daily by cleaners. In larger offices, black-lid bins are for general waste and blue-lid bins for recycling; in smaller offices, grey bins are general waste and white bins mixed recycling. Food waste, mixed recycling and general waste bins are also in the main kitchens. For extra rubbish or large recycling, please inform the Front of House team.

Franking, postage and deliveries

Franking facilities are available at reception for 1st Class, 2nd Class, Special Delivery and Signed For mail. We keep records of Signed For and Special Delivery items, but recommend you also keep your own. Postal charges are included in your monthly invoice.

Daily post collection is around 4pm; deliver items for franking to reception by 3pm for same-day dispatch. Daily post deliveries are made to your office; please make sure the delivery address specifies the floor your office is on.

Larger deliveries requiring vehicle access to the main doors can be arranged between 7am and 10am: vehicles can only access the pedestrian road via Temple Row, where the bollards can be removed during these hours. Contact the Front of House team for assistance.

Handyman services

If you require handyman work in your office, please inform the Front of House team, who can advise on availability and any associated costs.

Printing

We offer a secure printing, scanning and copying service, invoiced monthly. Email requests to the Front of House team.

Dry cleaning

The Front of House team can arrange dry cleaning (prices exclude VAT):

Meeting rooms are available by booking only; contact the Front of House team for availability. The meeting room brochure and policy are available on request. As a Gilbanks member you have an exclusive 25% discount on meeting room rates (this discount does not apply to bookings for The Clubhouse).

The Clubhouse

The Clubhouse is a communal breakout space with direct access to the roof terrace and panoramic views over Cathedral Square. It can also be booked for full-day meetings or events; terms and conditions apply, so contact the team for more information and a tailored quote.

Contemplation room

A dedicated contemplation room is on the second floor. It is free to use and designed to support quiet reflection or prayer, expressing for new mothers, or simply taking a moment to pause. Contact the Front of House team to check availability; sessions are limited to a maximum of one hour.

Only kitchens can be used for the preparation and storage of food.

Dishwashing

• Please place all crockery and cutlery in the dishwasher after use.
• If washing by hand, please dry and put away your dishes to maximise kitchen space.
• Please do not overload the dishwashers.

Microwave use

• Cover food when using the microwave. Cling-film is provided.
• Avoid cooking strong-smelling foods to be considerate of others.

Club Lounge

• Refrain from eating strong-smelling foods in the Club Lounge.

Mugs and glasses

• Feel free to use the provided mugs and glasses reasonably.
• If using your own, wash and keep them in your office; we are not responsible for personal items.

Cleanliness

• Wipe surfaces after use and clean up any spills. Cleaning supplies are available.
• If unable to rectify a mess, please contact our Front of House team.

Fridges

• Use fridge space for daily lunches only; do not store personal items meant for home consumption. Label your food to avoid confusion.
• Fridges are cleaned on Fridays. Items left unclaimed will be discarded by 5pm, including Tupperware with fresh food.

• Please respect the space and others around you by tidying up after yourself when working in communal areas and ensuring any noise is kept to a minimum to avoid disturbance to other occupiers.
• Conference calls are only to take place in offices and meeting rooms, not in open spaces including corridors.
• Our reception area is designed for accommodating guests whilst they wait for you.
• The Club Lounge is not to be used as an extension of your office nor designed for holding formal interviews or meetings with large numbers. If you require a meeting room please contact the Front of House team.
• The Clubhouse is located on the top floor with access to the roof terrace. When not booked for a meeting or event, customers may use it as an additional breakout space; if reserved, the room will be locked. Customers can also book this space for meetings or events. See the meeting rooms section for details.
• Animals are not permitted on site, with the exception of guide dogs.
• Please keep your personal belongings with you at all times, as Gilbanks cannot take responsibility for any lost items.
• For security, please ensure all doors are closed when leaving your office.
• We also kindly ask that any personal electrical equipment be turned off when your office is empty.
• Footwear must be worn at all times, outside of your office space.
• If you notice any faults or damage within the Gilbanks space, please inform our Front of House team so we can address it promptly.

Five St Philips emergency out-of-hours phone number: 0845 257 4023.

Fire

The fire alarm is tested every Friday at 10am. If you hear the alarm sound outside of this time, please evacuate the building immediately via your nearest exit. Please ask a member of staff if you are unsure where this is.

Gilbanks staff are all fire marshal trained; however, to be compliant with fire procedures for the building we kindly ask that each company has a nominated fire marshal, with a second nominated person to cover holidays, sick days and lunch hours where practical. Everyone has a duty of care for their own health and safety and must take responsibility to exit the building via the nearest fire exit in the event of an alarm.

Our designated assembly point is located at Cathedral Park Square. When this assembly point is not available during the Christmas market, the square outside 9 Colmore Row and Snow Hill Station will be used as a temporary assembly point. There is no roll call at the assembly point; it is each company's responsibility to account for their own staff members. Please confirm that all staff who work in your office, and your visitors, are aware of the evacuation procedures. Ultimately you are responsible for your visitor.

Fire evacuation procedure

• On hearing the fire alarm, immediately evacuate the premises, closing all doors and windows behind you as you leave.
• Make no attempt to collect clothing or handbags. Do not delay the evacuation process.
• Evacuate the building using the nearest main or escape staircase and exit through the Fire Exit doors leading off the appropriate staircase.
• Do not use the lifts. If you have an employee who is a wheelchair user, please notify the Front of House team upon moving in and they will run through the accessible fire evacuation route.
• Do not re-enter the building until you are instructed that it is safe to do so. When the all clear is given, you may re-enter.

First aid

A First Aid kit is located at our reception on the ground floor. Reception is staffed between 8am and 5.30pm; if an accident happens outside these times your office needs to be sufficiently prepared to deal with it.

Accidents and incidents

All accidents and incidents that may occur with you or your guests at Gilbanks must be reported immediately to the Front of House team. We have strict reporting procedures to follow, and we cannot be held responsible for any incident that was not reported on the same day.

Near misses

Please report any potentially unsafe issues or concerns that you come across. Our in-house team conduct daily inspections, but issues may occur between these times, so we can all work together to keep our environment safe.

Manual handling

For deliveries you have arranged, please ensure you have adequate arrangements in place for transferring materials from the delivery point (the ground floor) to your office. For large or heavy deliveries, please inform reception prior to the delivery time and we will try to organise additional help.

Electrical equipment

All Gilbanks electrical supplies fully comply with legal requirements, and we ask that all equipment within your own office complies to the same standard. Portable equipment (anything with a plug) must be in good working order and inspected prior to use. If in doubt, check with the Front of House team; appliance testing is a service we can offer.

Smoking

Smoking, including the use of electronic vapes, is prohibited throughout the entire building, including any terraces.

Lines of responsibility

We maintain the office infrastructure and communal areas, but we cannot oversee your specific activities, equipment or processes, and cannot assume responsibility for unsafe or negligent actions by your staff or visitors. A complimentary, confidential safety advice service is available to all tenants through our appointed safety advisors: Premier Risk Services Ltd, 01937 413175, info@premierriskservices.co.uk.

The full Gilbanks Health & Safety Policy 2026, which applies across all sites, is available to download in the members area.